We process your online orders every day except Fridays and Eid & the day after.
Subject to the Consumer Guarantees outlined below, we can offer an exchange or store credit on full priced clothing only. We cannot offer a refund.
Anything that is not full priced clothing cannot be exchanged. This includes: Any sale items, accessories, prayer mats & outfits, books, attar & perfume, miswak. Scarves, scarf liners, caps, niqabs, prayer outfits and swimwear cannot be exchanged due to hygiene reasons.
It must also fulfill the following conditions:
- Proof of purchase (your receipt) is accompanied with the returned merchandise.
- The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.
Items must be returned within the time frame:
- In-store: 14 days from date of purchase
- Online (Australia & New Zealand): 30 days from date of delivery
- Online (International): 45 days from order placement.
We can offer a refund, exchange or discount for damaged or faulty items. These include products that are not of acceptable quality, not fit for its purpose or different from its description or sample.
This does not include the normal wear and tear of merchandise over time. Therefore damaged or faulty items must be returned within a reasonable timeframe. Please see the consumer guarantees below for more information.
If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.
Merchandise marked as seconds or sample product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.
Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person in-store to be processed, in accordance with the process detailed below.
ONLINE CANCELLATIONS & ORDER AMENDMENTS
Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:
- Change of delivery address
- Changes to colours and sizes
- Adding or removing items
- Applying discounts
- Full order cancellations
Please ensure all details provided are full and correct at the time of order placement.
FAULTY, DAMAGED OR INCORRECTLY DESCRIBED ITEMS
When returning or exchanging a faulty, damaged or incorrectly described item, Emaan will arrange return postage on your behalf or refund postage costs upon presentation of receipt/s. This is subject to inspection by Emaan prior to sending goods back to us. Should you need further assistance regarding this process, please contact Emaan Customer Service.